Privacy Policy

Last updated: 29.01.2026

TWB Bespoke (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit www.twbbespoke.co.uk.

1. Who We Are

Business name: TWB Bespoke
Website: www.twbbespoke.co.uk
Contact email: info@twbbespoke.co.uk

We are the data controller responsible for your personal data under UK data protection laws.

2. What Information We Collect

We may collect and process the following personal information:

Name
Email address
Phone number
Address (if provided for quotes or projects)
Any information you submit through our contact or enquiry forms

We may also automatically collect limited technical data such as:

IP address
Browser type
Pages visited on our website

3. How We Use Your Information

We use your information to:

Respond to enquiries and requests
Provide quotes and project information
Communicate with you about our services
Improve our website and services
Comply with legal or regulatory obligations

We only use your data where we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Consent – when you submit a form or contact us
Contract – when providing quotes or services
Legal obligation – where required by law
Legitimate interests – to run and improve our business

5. How We Store and Protect Your Data

We take appropriate security measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

Your data is stored securely and only accessed when necessary.

6. Sharing Your Information

We do not sell or rent your personal data.

We may share your information only with:

Service providers that help us operate our website (such as Wix)
Professional advisers where legally required

All third parties are required to respect your data and keep it secure.

7. Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic.

You can control or disable cookies through your browser settings.

8. Your Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time

To exercise your rights, contact us using the details above.

9. How Long We Keep Your Data

We keep personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: info@twbbespoke.co.uk